Library core use statistics, Q1-Q4 2024
This dashboard displays data that the Oak Park Public Library tracks related to patron use of key resources.
- For each metric, quarterly totals for the current year are provided, along with a simple line graph showing the monthly trend for the same time period.
- A year-to-date (YTD) total is provided for the current calendar year, along with data from the same time period the previous year for comparison.
- The year-over-year (YOY) “Change” column provides an indicator symbol that denotes whether the YTD total for the current year is above (green plus), below (red minus), or essentially the same as (gray approximately equal) the total for the same time period the previous year, with the percentage change provided in gray, italicized text.
- A threshold of ±5% is used to determine which indicator symbol is assigned below (e.g., if the current year value is greater than the previous year value by 5% or more, a green plus symbol is assigned).
View tables below as a single pdf »
*Unlike other metrics in this dashboard, the values in the “YTD Total” columns for New Cardholder Retention and Market Penetration are not cumulative totals of the available individual quarters. Instead, they are the average of the available quarterly percentages in a given year to date. Additionally, the values in the “YTD Total” columns for the Net Promoter Score (NPS) metric are not cumulative totals of the available individual quarters. Instead, they are the calculated scores when looking at all survey responses from January 1 through a given quarterly end date (March 31, June 30, September 30, December 31) of a given year as a single data set.
** Digital accounts became available to patrons in March 2020. Users who obtain digital accounts and later convert to full-access cards are not counted a second time as new users during the month they convert.
*** Monthly trends are not provided for Digital Account Conversions, New Cardholder Retention, and Market Penetration, as these metrics are calculcated on a quarterly basis only.
Community satisfaction
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